Donation Refund Policy
Due to the nature of charity donations, refunds are given at the discretion of our management.
Once you have donated to Hope Holistic Care, we cannot give refunds if you change your mind. For this reason that we ask that you make your decision to donate to us carefully. Please note:
We will refund if there was an error made by one of our representatives or our financial institution
We may refund if the donor entered the wrong amount
We may refund if there are exceptional circumstances
Should an error in the donation amount be detected and a request for refund made after 60 days have expired, Hope Holistic Care regrets that we are unable to issue a refund.
What you should do
You have up to 60 days to notify Hope Holistic Care of any errors and make a refund request in writing.
Please send your refund request in one of the following ways:
Email: info@hopehc.org,au
Post: Hope Holistic Care Limited
PO Box 130
West Ryde NSW 1685
What to include
Be sure to include details of your original donation including:
your full name (or the name used on your credit card)
the donation date
the donation amount
your receipt number, and
the nature of the error made.
What happens next?
Hope Holistic Care will review your refund request and let you know the outcome.
If your refund is approved, your original tax receipt becomes void and a new receipt will be issued (where applicable). If a donation is refunded, the associated tax receipt is no longer valid so it should be securely destroyed. Please note it is your responsibility to submit only correct receipts to the Australian Tax Office.
Refund terms and conditions
Hope Holistic Care reserves the right to deduct any bank fees, transaction charges or processing fees from the refunded amount.
Where refund requests are received more than 60 days after the transaction, Hope Holistic Care regrets that we are unable to issue a refund.
Donations can only be refunded to the same account and by the payment method the donation was made.
Should an error ever be made by us, our financial institution(s), platform partners or suppliers, a full refund will be made immediately upon notification of the error and investigation, with processing costs borne by us.